Rick Adams has consulted with and trained thousands of technology professionals in over 30 countries across 4 continents. Recent work includes the development and delivery of a customer success management global certification program for Cisco Systems Inc.
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Jeff Heckler is a senior Customer Success leader with over 20 years of running customer-facing revenue teams for such organizations as SAP, Accenture, and Stanford University
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Customer Success has never been more important than it is now, and more people than ever are looking to break into Customer Success.
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Click here for the English Version English Version اضغط هنا لقراءة النسخة الإنجليزية عشرة كتب على مدراء نجاح العملاء قراءتها
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Reading is the Brain workout. It improves your critical thinking and boosts your mental stimulation. The reading goal is one of the yearly goals I set in December for the coming year.
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Easy Customer Success Playbooks You Can Automate من اسهل كتب ارشادات تنفيذ العمل لنجاح العملاء الذي يمكنك أتمتته Source: CSM
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5 Common Reasons Why Your Customers Don’t Read Your Emails خمسة أسباب شائعة وراء عدم قراءة عملائك لرسائل البريد الإلكتروني
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Customer Success Terms and Definition – Lincoln Murphy Source: https://sixteenventures.com/ | Author: Lincoln Murphy | Words can mean different things
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Customer Success Management in 2023 The macro-economic data tends to indicate that 2023 could be a difficult year for at
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Customer Onboarding – To-Do List Source: Editorial | Author: Mohammed Alqaq | Generally, the customer handoff process from deals to
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