Navigating Business Success
Navigating Business Success: The Essential Guide to Indicators, Factors, and Metrics By: Zainab Zanaty In today’s dynamic business environment, strategic
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News & Articles
A collection of Customer Success articles and news by top CS authors from around the world
80/20 Rule in Customer Success
The 20% Input That Drives 80% of Customer Success By: Mohammed Alqaq In the customer success practice, finding the most
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Bridging the Gap Between Customer Success and Product Innovation
Bridging the Gap Between Customer Success and Product Innovation Author: Laura Moussa I’ve witnessed remarkable outcomes when Customer Success (CS)
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Delivering Meaningful Value
Delivering Meaningful Value Author: Mukhtar Mohamoud In today’s landscape, success is no longer solely defined by financial metrics; it also encompasses
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Customer Success Careers are the Future
Customer Success Careers are the Future Author: Mohammed Alqaq In today’s ever-changing, highly competitive business landscape, customer success is becoming
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Gaining Customers’ Trust – Delia Visan and Mohammed Alqaq
Gaining Customers’ Trust Authors: Delia Visan & Mohammed Alqaq We live in some uncertain times. We need to build strong
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The 5 Whys Analysis
The 5 Whys Analysis By: Mohammed Alqaq The 5 Whys analysis is the ultimate root cause analysis tool that helps
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Enabling Customer Success
Enabling Customer Success By: Mohammed Alqaq Customer success is the effort a business undertakes to help its customers be most
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Transitioning to Customer Success
Customer Success has never been more important than it is now, and more people than ever are looking to break into Customer Success.
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10 Books a CSM Should Read
Reading is the Brain workout. It improves your critical thinking and boosts your mental stimulation. The reading goal is one of the yearly goals I set in December for the coming year.
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