80/20 Rule in Customer Success
The 20% Input That Drives 80% of Customer Success By: Mohammed Alqaq In the customer success practice, finding the most
Read More
News & Articles
A collection of Customer Success articles and news by top CS authors from around the world
Bridging the Gap Between Customer Success and Product Innovation
Bridging the Gap Between Customer Success and Product Innovation Author: Laura Moussa I’ve witnessed remarkable outcomes when Customer Success (CS)
Read More
Delivering Meaningful Value
Delivering Meaningful Value Author: Mukhtar Mohamoud In today’s landscape, success is no longer solely defined by financial metrics; it also encompasses
Read More
Customer Success Careers are the Future
Customer Success Careers are the Future Author: Mohammed Alqaq In today’s ever-changing, highly competitive business landscape, customer success is becoming
Read More
Gaining Customers’ Trust – Delia Visan and Mohammed Alqaq
Gaining Customers’ Trust Authors: Delia Visan & Mohammed Alqaq We live in some uncertain times. We need to build strong
Read More
The 5 Whys Analysis
The 5 Whys Analysis By: Mohammed Alqaq The 5 Whys analysis is the ultimate root cause analysis tool that helps
Read More
Enabling Customer Success
Enabling Customer Success By: Mohammed Alqaq Customer success is the effort a business undertakes to help its customers be most
Read More
Transitioning to Customer Success
Customer Success has never been more important than it is now, and more people than ever are looking to break into Customer Success.
Read More
10 Books a CSM Should Read
Reading is the Brain workout. It improves your critical thinking and boosts your mental stimulation. The reading goal is one of the yearly goals I set in December for the coming year.
Read More
State of Customer Success 2022
State of Customer Success 2022 Source: https://www.customersuccesscollective.com/ | Author: Customer Success Collective | Uncover the latest industry insights and secrets
Read More