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InterviewsLatest

Monday Guest Laura Moussa

November 21, 2023November 27, 2023 Mohammed Alqaq
80-20 Rule in Customer Success
CS JourneyLatestNews & Articles

80/20 Rule in Customer Success

November 8, 2023November 9, 2023 Mohammed Alqaq
Bridging the Gap Between CS and Product Innovation
LatestNews & Articles

Bridging the Gap Between Customer Success and Product Innovation

October 12, 2023October 12, 2023 Mohammed Alqaq
Delivering Meaningful Value
CS JourneyLatestNews & Articles

Delivering Meaningful Value

October 3, 2023October 3, 2023 Mohammed Alqaq
Can You Predict Churn_Mohammed Alqaq
CS JourneyFEATUREDLifecycle

Can You Predict Churn?

October 31, 2023November 9, 2023 Mohammed Alqaq
Customer Success Careers are the Future-Mohammed Alqaq
News & ArticlesFEATUREDLatest

Customer Success Careers are the Future

February 28, 2023March 5, 2023 Mohammed Alqaq
Customer_Success_Manager_Effective_Skills
CS JourneyFEATUREDLifecycle

Customer Success Manager Effective Skills

January 24, 2023January 25, 2023 Mohammed Alqaq
10 Books A CSM Should Read
BooksFEATUREDNews & Articles

10 Books a CSM Should Read

October 16, 2022March 6, 2023 Mohammed Alqaq

CS Journey

80-20 Rule in Customer Success
CS JourneyLatestNews & Articles

80/20 Rule in Customer Success

November 8, 2023November 9, 2023 Mohammed Alqaq

The 20% Input That Drives 80% of Customer Success By: Mohammed Alqaq  In the customer success practice, finding the most

Can You Predict Churn_Mohammed Alqaq
CS JourneyFEATUREDLifecycle

Can You Predict Churn?

October 31, 2023November 9, 2023 Mohammed Alqaq
Delivering Meaningful Value
CS JourneyLatestNews & Articles

Delivering Meaningful Value

October 3, 2023October 3, 2023 Mohammed Alqaq
Churn is the enemy of SaaS companies
CS JourneyLatestLifecycle

Churn is the Enemy of SaaS Companies

February 8, 2023March 5, 2023 Mohammed Alqaq
Customer_Success_Manager_Effective_Skills
CS JourneyFEATUREDLifecycle

Customer Success Manager Effective Skills

January 24, 2023January 25, 2023 Mohammed Alqaq
Full KPIs guide - Staircase.ai

Books

Goodbye_Churn_Hello_Growth_book_review
BooksLatest

Goodbye, Churn. Hello, Growth: Your guide to creating a customer-centric company

March 15, 2023March 15, 2023 Mohammed Alqaq

Goodbye, Churn. Hello, Growth! Harness the Power of Customer Intelligence: Your guide to creating a customer-centric company through data. By:

10 Books A CSM Should Read
BooksFEATUREDNews & Articles

10 Books a CSM Should Read

October 16, 2022March 6, 2023 Mohammed Alqaq
Built to win - Annette Franz
Books

Built to Win – By Annette Franz

September 27, 2022November 28, 2022 Mohammed Alqaq
The Startups Guide to Customer Success
Books

The Startups Guide to Customer Success

September 27, 2022October 13, 2022 Mohammed Alqaq

Interviews

CSME_Monday_Guest_Laura Moussa
InterviewsLatest

Monday Guest Laura Moussa

November 21, 2023November 27, 2023 Mohammed Alqaq

Get to know Laura Moussa By: Mohammed Alqaq   |  November 27, 2023 I’m Laura, and I’m thrilled to have the

CSME_Monday_Guest_Alex Farmer
Interviews

Monday Guest Alex Farmer

November 16, 2023November 27, 2023 Mohammed Alqaq
CSME_Monday_Guest_Maliha Rabbi
Interviews

Monday Guest Maliha Rabbi

November 13, 2023November 20, 2023 Mohammed Alqaq
CSME_Monday_Guest_Bodin Pollard
Interviews

Monday Guest Bodin Pollard

October 31, 2023November 13, 2023 Mohammed Alqaq
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The Success League - We Provide Certification, Coaching and Consulting for CS Professionals

News & Articles

80-20 Rule in Customer Success
CS JourneyLatestNews & Articles

80/20 Rule in Customer Success

November 8, 2023November 9, 2023 Mohammed Alqaq

The 20% Input That Drives 80% of Customer Success By: Mohammed Alqaq  In the customer success practice, finding the most

Bridging the Gap Between CS and Product Innovation
LatestNews & Articles

Bridging the Gap Between Customer Success and Product Innovation

October 12, 2023October 12, 2023 Mohammed Alqaq
Delivering Meaningful Value
CS JourneyLatestNews & Articles

Delivering Meaningful Value

October 3, 2023October 3, 2023 Mohammed Alqaq
Customer Success Careers are the Future-Mohammed Alqaq
News & ArticlesFEATUREDLatest

Customer Success Careers are the Future

February 28, 2023March 5, 2023 Mohammed Alqaq
Gaining_Customers_Trust_Delia_Visan_Mohammed_Alqaq
News & Articles

Gaining Customers’ Trust – Delia Visan and Mohammed Alqaq

February 21, 2023October 3, 2023 Mohammed Alqaq
6 Steps to Capturing Business Outcomes Cheat sheet

Events & Webinars

The Role of Data in CS Webinar
Events & Webinars

The Role of Data in CS

March 30, 2023March 30, 2023 Mohammed Alqaq

In the world of SaaS, customer retention and expansion are critical to achieving long-term success. However, despite the importance of

Why do nearly 86% of CSMs want to quit their jobs?
Events & Webinars

Why do nearly 86% of CSMs want to quit their jobs?

February 17, 2023March 8, 2023 Mohammed Alqaq
Staircase-Feb-23-AI-Webinar
Events & Webinars

Generative AI in Post-Sales: Will it Replace or Empower

February 13, 2023February 13, 2023 Mohammed Alqaq
Custify_Webinar_Shawn_Riedel
Events & Webinars

Starting the Year in Customer Success with Shawn Riedel

January 12, 2023January 13, 2023 Mohammed Alqaq
CSME Newsletter

Technology

Staircase AI
Technology

Staircase AI

November 21, 2022November 22, 2022 Mohammed Alqaq

Uncover Churn Risks & Growth Opportunities, Automagically. Staircase AI is pioneering Customer Analytics and Relationship Intelligence. Our platform leverages AI

Custify - Customer Success Software for SaaS
Technology

Custify

November 8, 2022November 9, 2022 Mohammed Alqaq
CSME Newsletter
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The Success League - We Provide Certification, and Consulting for CS Professionals
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Webinars

The Role of Data in CS Webinar
Events & Webinars

The Role of Data in CS

March 30, 2023March 30, 2023 Mohammed Alqaq

In the world of SaaS, customer retention and expansion are critical to achieving long-term success. However, despite the importance of

News & Articles

80-20 Rule in Customer Success
CS JourneyLatestNews & Articles

80/20 Rule in Customer Success

November 8, 2023November 9, 2023 Mohammed Alqaq

The 20% Input That Drives 80% of Customer Success By: Mohammed Alqaq  In the customer success practice, finding the most

Defining an Effective Success Plan Strategy for CSMs VIDEO
How to properly Scale Customer Success
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CSME

Customer success is the key to building strong customer relationships. We are here to provide you with the latest news and updates from the CS Community around the world so that you can take your skills one step ahead. We focus on empowering Customer Success in the Middle East.
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