Coaching Studio

Coaching Studio

Introducing our innovative coaching program designed specifically for Customer Success professionals and starters. This program aims to catalyze exponential growth in your career by getting best practices, tips, and knowledge, from people in the role and their skills.

Our mission extends beyond just providing resources. We believe in the transformative power of learning and collaboration, and we promote these values among our members, striving to continuously elevate the standard of Customer Success across the Middle East.

Our program operates on a bi-annual basis, running for a duration of 3 months. During this period, you’ll be meticulously matched with coaches based on various factors such as your interests, goals, and experience level. This ensures a personalized and effective learning experience.

By participating in our program, you will benefit in a multitude of ways. Not only will you gain a comprehensive understanding of Customer Success and how to excel in your role, but you will also make connections, and you will have the opportunity to make a significant, impact within your organization.

We invite you to apply and become a part of this transformative journey. Our program is more than an investment in your career—it’s a step towards setting new standards in Customer Success. 

Join us as we make strides in this exciting field.

The Summer 2024 Program application is open now

Places are limited and registration closes on June 10, 2024. Start your journey today! 


How the Program Works

Our coaching program is divided into several key stages to ensure a comprehensive learning experience. We are committed to the success of each participant, and we provide ongoing support even after the program has ended.

  • Application and Assessment: Interested individuals apply for the program, and we evaluate each application based on a set of criteria that align with our program’s objectives.

  • Matching Process: We diligently match each coachee with a coach who aligns with their interests, goals, and experience level. This ensures a personalized and effective learning experience.

  • Coaching Sessions: Over the course of three months (Meeting once or twice per month), coachees meet with their coaches in structured sessions. Each session is designed to equip coachees with essential skills and knowledge and to address any challenges they might be facing in their roles.

  • Continuous Evaluation and Feedback: Throughout the program, coachees receive continuous feedback from their coaches. This allows for continuous improvement and ensures coachees are on track to meet their goals.

  • Completion and Follow-up: At the end of the program, coachees have the opportunity to provide feedback on their experiences. We then use this feedback to further improve the program.

Coachee Eligibility

To be accepted into our coaching program, coachee must meet the following criteria:

  • Commitment: Participants must be able to commit to the full duration of the 3-month program, including attending all coaching sessions.

  • Experience in Customer Success: While we accept professionals and starters, some experience or knowledge in customer success is preferred.

  • Drive for Improvement: We are looking for individuals who are keen on improving their skills and making a significant impact in their respective organizations.

  • Willingness to Collaborate: Participants should be open to learning from others and sharing their own experiences and insights.

  • Alignment with Program Goals: Applicants should demonstrate that their personal and professional goals align with the objectives of our program.

Coach Eligibility

To be considered as a coach for our program, individuals must meet the following criteria:

  • Experience: Prospective coaches must have a substantial amount of experience in the field of Customer Success. This is to ensure that they have the necessary knowledge and skills to effectively guide participants.

  • Teaching Ability: Coaches should have experience in teaching or mentoring roles, and must be able to clearly convey complex ideas and concepts.

  • Commitment: Coaches must be able to commit to the full duration of the 3-month program, and must be dedicated to the success of their mentees.

  • Collaborative Spirit: Prospective coaches should have a strong desire to share their knowledge and experiences, and must be open to learning from others as well.

  • Alignment with Program Goals: Just like our participants, coaches should demonstrate that their personal and professional goals align with the objectives of our program.

Application Screening and Selection

CSME reserves the right to accept or reject any application based on our comprehensive selection criteria. Our aim is to ensure that all coachees and coaches are a good fit for our program and are able to contribute to and benefit from it. We encourage all interested individuals to apply, but acceptance is not guaranteed. This rigorous screening process helps us maintain the high standard of our coaching program.

Your gateway to Success


Customer Success Insights

A monthly digest of all the latest blogs, posts, LinkedIn posts, events, podcasts, talking points, and more. Look out for it in your inbox on the first Tuesday of every month. Subscribe to the monthly 'Customer Success Insights' newsletter and Get the very best customer success insights in your inbox, every month.

CS Podcast Logo_Customer_Success_Middle_East

CS Podcast in Arabic

The first Customer Success podcast in Arabic dedicated to empowering Customer Success professionals in the Middle East. Our mission is to elevate the practice of Customer Success by providing valuable insights, expert interviews, and actionable strategies tailored to the unique challenges and opportunities of the region.


Customer Success Meetups

These events are structured to provide practical, actionable takeaways that you can implement immediately within your organization. Our primary goal is to empower the practice of customer success in the Middle East and facilitate the growth and development of customer success professionals, and managers across the region.