Why do nearly 86% of CSMs want to quit their jobs?
Fireside Chat : Why do nearly 86% of CSMs want to quit their jobs?
Contrary to popular belief, quiet quitting is not just an issue for companies that are downsizing or a passing trend that should be ignored. In fact, our latest survey, Quiet Quitting in Customer Success 2023, has found that it’s a sign of deep problems within the organization.
What does this mean for CSMs and the companies that employ them?
On Wednesday, March 1st at 10:30 AM EST / 16:30 CE* we’ve invited two awesome leaders from CS and HR to debate:
- Why 69% of CS teams have quiet quitters?
- Why 56% of people who have quiet quit blame management?
- Do CSMs have too much on their plate?
- Should leadership care about quiet quitting? According to our study, 33% of CEOs don't currently see CS as a revenue driver.
- Is the battle lost or is this just the beginning?
Speakers
Rachel Provan
CS Leadership Coach | Top 50 Women Leaders In CS 2022 | Top 100 CS Strategist 2022
Nineta Ceaus
Coach, Trainer & HR Director at GroupM
Host
Irina Cismas
Head of Marketing at Custify
