Goodbye, Churn. Hello, Growth: Your guide to creating a customer-centric company
Goodbye, Churn. Hello, Growth! Harness the Power of Customer Intelligence: Your guide to creating a customer-centric company through data. By:
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Books
10 Books a CSM Should Read
Reading is the Brain workout. It improves your critical thinking and boosts your mental stimulation. The reading goal is one of the yearly goals I set in December for the coming year.
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Built to Win – By Annette Franz
Built to Win: Designing a Customer-Centric Culture that Drives Value for Your Business Build a winning organization rooted in ten
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The Startups Guide to Customer Success
The Startup’s Guide to Customer Success: How to Champion the Customer at Your Company Are you looking to start or
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The Customer Success Professionals Handbook
The Customer Success Professional’s Handbook: How to Thrive in One of the World’s Fastest Growing Careers–While Driving Growth For Your
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Onboarding Matters – By Donna Weber
Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions If you don’t have a customer onboarding plan set
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