Interviews

Jennifer Chiang is the Head of Customer Success at Seso, the Author of the Amazon Bestseller, The Startup’s Guide to Customer Success.

Rick Adams has consulted with and trained thousands of technology professionals in over 30 countries across 4 continents. Recent work includes the development and delivery of a customer success management global certification program for Cisco Systems Inc.

Jeff Heckler is a senior Customer Success leader with over 20 years of running customer-facing revenue teams for such organizations as SAP, Accenture, and Stanford University