In the B2B world, relationships are key to customer happiness and NRR. But relationships have always been hard to define, track, and measure, so how can we wrap our KPIs around it?

Join Maranda Dziekonski and Kate Neal to discuss what KPIs we can define to measure relationships with our customers, how we can keep those scores intact and maintainable, and integrate that with our overall strategy, health scores, and team’s KPIs.