Training & Consulting

PracticalCSM- Certified Customer Success Management Professional -CCSMP

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Everything you need to know to attain your Certification as a Customer Success Management Professional (CCSMP).

Get your career on track with the best Customer Success Certification

The CCSMP is a high-value practical training program. It answers important questions such as the what, why, and how of customer success. The course provides tools that will ensure high-quality task performance while improving efficiency and productivity. Here are some of its topics: 

  • What customer success means and why it’s important
  • Understanding the value customer success provides to the CSM and customer
  • Benefits of a combined framework using skills and knowledge
  • Customer engagement
  • Consultative techniques that will help understand customer’s initiative and their needs
  • Helping customers manage to change effectively
  • Help customers report, measure, manage, and track value across the organization
  • Report and measure customer success activities for improved customer advocacy

Why CCSMP Certification

The CCSMP certification is based on the Practical CSM framework that works across the entire customer lifecycle.

The customer Success Certification program provides 4 Certification levels from Basic to Advanced and includes:

  • 40 hours of multimedia self-paced training videos.
  • 10 Case study-based exercises to embed your knowledge.
  • Syllabus oversight from our panel of industry experts.
  • Downloadable tools and templates.
  • Ongoing tests and two final professional level examinations.
  • 24×7 online access to all aspects of your program