Decoding Customer Success
Decoding Customer Success: Exploring specialized roles and upcoming trends By: Nabeel (Iqbal) Morgal Customer success is a relatively new concept,
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Lifecycle
Customer-Centric Culture: The Cornerstone of Business Success
Customer-Centric Culture: The Cornerstone of Business Success By: Nourhan Farid In today’s highly competitive business environment, cultivating a customer-centric culture
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Beyond The Customer is Always Right: A Balanced Approach to Customer Success
Beyond ‘The Customer is Always Right’ A Balanced Approach to Customer Success By: Zainab Zanaty The phrase “The customer is
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Understanding Customer Lifetime Value – CLV
Understanding Customer Lifetime Value (CLV) By: Mohammed Alqaq In today’s highly competitive business environment, understanding your customers and their value
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Shifting from Tactical to Strategic
Shifting from Tactical to Strategic By: Gema Tamames Monzón Customer Success is a proactive strategic team that helps its customers to
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Navigating Business Success
Navigating Business Success: The Essential Guide to Indicators, Factors, and Metrics By: Zainab Zanaty In today’s dynamic business environment, strategic
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Customer Feedback
The Importance of Customer Feedback in Business Growth and Development By: Mohammed Alqaq In the world of business, since ever,
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Can You Predict Churn?
Can You Predict Churn? By: Mohammed Alqaq Customer churn, or the rate at which customers stop doing business with a
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Gaining Customers’ Trust – Delia Visan and Mohammed Alqaq
Gaining Customers’ Trust Authors: Delia Visan & Mohammed Alqaq We live in some uncertain times. We need to build strong
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Churn is the Enemy of SaaS Companies
Churn is the Enemy of SaaS Companies’ By: Mohammed Alqaq Customer churn is a major problem for companies of all
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