Customer Success Meetup
Cairo - Egypt
21 May 2024 | 6:00 PM
Join us in our FIRST Customer Success meetup in Egypt!
We're excited to host our first Customer Success Meet-up event in Egypt! 🚀
Welcome to the Customer Success Meetup in Egypt, a dynamic event designed and presented by the Customer Success Middle East initiative. Our primary goal is to empower the practice of customer success in Egypt and facilitate the growth and development of customer success managers across the region.
Expert Insights
Our event features thought-provoking presentations, panel discussions, and interactive workshops led by seasoned professionals who share their insights, strategies, and best practices in the realm of customer success.
Networking Opportunities
Connect with fellow professionals, exchange ideas, and build meaningful relationships within the customer success community locally. Collaborate with like-minded individuals who are passionate about enhancing customer satisfaction and retention.
Innovation Showcase
Stay up to date with cutting-edge technologies and solutions that can revolutionize your customer success strategies. Discover innovative tools and methodologies designed to streamline and elevate your customer success efforts.
Global Trends
Gain valuable insights into the ever-evolving world of customer success. Understand how global trends and developments can be adapted to the unique challenges and opportunities within the Middle East market.
This event is structured to provide practical, actionable takeaways that you can implement immediately within your organization. Whether you’re a seasoned professional or just starting your customer success journey, you’ll find valuable insights and tools to enhance your skill set.
Come and join us in person and grow your professional network
🤝
At the Customer Success Meetup in Egypt, we bring together industry leaders, experts, and professionals in the field of customer success to foster knowledge sharing and collaboration. We believe that by creating a vibrant platform for learning and networking, we can help customer success managers refine their skills, stay updated with the latest industry trends, and build a robust customer-centric approach.
Join us at the Customer Success Meetup in Egypt to engage in knowledge sharing, collaborate with industry peers, and strengthen the customer success landscape in the region. Together, we can drive customer satisfaction, retention, and success to new heights. Don’t miss this opportunity to be part of the future of customer success in Egypt and beyond.
👨💻Learn from industry experts 👨💻
Confirmed Speakers
Meetup Agenda⏳
6:00 PM – 7:00 PM
Registration & Networking
CSME
7:00 PM – 7:30 PM
Building a Strategic Customer Success Plan
How to build a strategic plan that focuses on delivering value to customers, improving customer satisfaction, and driving business growth.
Marija Skobe-Pilley
7:30 PM – 8:00 PM
How to Champion the Customer at your Company
What is the purpose of your team in the eyes of the customer and how customer success must become the company mindset to unlock the biggest opportunity in business?
Jonathan Bolton
8:00 PM – 8:30 PM
Building a Customer-Centric Culture
How can organizations foster a culture that prioritizes customer success across all departments?
Ali Tarek
8:30 PM – 9:00 PM
Data-Driven Decision Making and Metrics that Matter
How can customer success teams leverage data analytics to gain insights, predict churn, and personalize their approach?
CSME
9:00 PM – 9:30 PM
The Rise of AI and Automation in Customer Success
How are AI and automation being used to streamline workflows, personalize experiences, and improve customer outcomes?
Marco Carrubba
9:30 PM – 10:30 PM
Speed Dating Networking
How can customer success teams leverage data analytics to gain insights, predict churn, and personalize their approach?
CSME
🎖️Our Partners and Sponsors 🎖️
Big thanks to our sponsors & partners for bringing this to life.
Strategic Partners
Community Partners
Event Team
Behind the success of this event are remarkable individuals who form the backbone of our event coordination team. Their diverse skills, creativity, and collaborative spirit have been instrumental in shaping the various facets of this event. From meticulous planning to seamless execution, each team member has played a crucial role in ensuring that every detail is finely tuned for a memorable experience.
Our dedicated local volunteer event team has wholeheartedly committed their time, effort, and passion to bring this event to life.
Save Your Seat Today?
Don't miss the opportunity
This event is organized by Customer Success Middle East
The First Customer Success Knowledge Hub and Community in the Middle East. Exists solely to help Customer Success professionals learn, grow, and be successful in their Customer Success careers.
Customer success is the key to building strong customer relationships. We are here to provide you with the latest news and updates from the CS Community around the world so that you can take your skills one step ahead. We focus on empowering Customer Success in the Middle East.
Since its inception in October 2022, our interview series has been a remarkable journey, offering a wealth of knowledge and stories to our audience every Monday. The primary goal of this initiative is to bridge the gap between East and West, connecting customer success professionals across the globe and fostering a culture of knowledge-sharing and collaboration.
Join us in our FIRST Customer Success Meetup in Egypt and grow your skills and professional network!
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